“T3RA has been a true partner in helping us streamline our logistics operations. After years of working with larger corporations where issues got bounced around, we finally found a team that takes accountability. Their proactive communication, personalized support, and exceptional on-time performance have set them apart. Thanks to T3RA, we’ve strengthened our relationship with major retailers like Costco and achieved significant cost savings.”
— Director of Logistics
Introduction
Diamond Pet Foods, a premier manufacturer supplying top retailers such as Costco, Petco, and Tractor Supply, faced ongoing challenges with their previous freight brokerage partners, leading to significant issues with performance visibility, carrier accountability, and rising logistics costs. To resolve these critical issues, Diamond Pet Foods partnered with T3RA Logistics, known for robust, technology-driven logistics solutions.
Challenges
- On-Time Performance Issues: Poor delivery performance was causing penalties and damaging Diamond Pet Foods’ reputation with critical customers, including Chewy and Costco.
- Lack of Accountability: Previous logistics providers, including CH Robinson and Uber Freight, offered insufficient support, causing frustration through a lack of ownership and slow resolution of issues.
- Rising Logistics Costs: Increasing freight costs were becoming a significant burden, reducing profitability and reliability in service.
Solutions
T3RA Logistics implemented comprehensive logistics solutions specifically addressing Diamond Pet Foods’ pain points:
- Robust Carrier Network and Tech-Driven Route Planning: Ensured optimized delivery routes, reducing delays and increasing service reliability.
- Real-Time Visibility and 100% Tracking: Implemented sophisticated tracking solutions for complete transparency and proactive management of transportation.
- Market Competitive Pricing: Provided aggressive, market-aligned pricing strategies that reduced costs significantly without sacrificing quality.
- 24×7 Track and Trace with Weekly Reports: Continuous monitoring and detailed weekly performance insights ensured maximum accountability and efficient issue resolution.
Results & Impact
The collaboration with T3RA Logistics resulted in notable improvements:
- Recognition as Best Logistics Carrier: Diamond Pet Foods was rewarded as the top logistics performer by Costco and invited to share their best practices across the retailer’s network.
- Freight Cost Reduction by 22%: Implemented competitive pricing and proactive management to avoid unnecessary detention fees and penalties.
- Enhanced Customer Trust and Sales Growth: Improved reliability and performance directly increased customer trust and contributed positively to sales performance.
- Outstanding On-Time Delivery (OND): Achieved over 98% on-time delivery for key retailers, including Costco and Chewy, significantly bolstering their industry reputation.
Scale
- Freight Spend: $30M+ over the past 30 months
- Loads Delivered: 13,592 to date
- On-Time Pickup: 98.3%
- On-Time Delivery: 98.6%
Conclusion
Partnering with T3RA Logistics empowered Diamond Pet Foods to dramatically enhance logistics efficiency, accountability, and cost-effectiveness. By leveraging advanced route optimization, comprehensive tracking, and proactive management strategies, Diamond Pet Foods solidified its position as a trusted, reliable supplier to leading retailers nationwide.
